Where can I find replacement parts?
You may order them directly from us on this website or by phone at (800)750-2723. You may also get parts through your local dealer. US Stove does not recommend purchasing after-market parts. They have not been tested with our units, and we cannot guarantee they will function properly and may cause damage to your stove. The use of after-market parts will also void any remaining warranty you have through US Stove.
Why do I have a hard time sustaining a fire in my stove unless the door is open?
Your chimney is not producing a strong enough draft to sustain the fire. Here are some things that can affect the draft force in your chimney:
- The chimney is not installed correctly.
- There are too many elbows.
- There’s too much horizontal length in the piping.
- The chimney stack is too short.
- The moisture content of the wood is too high.
- The chimney is dirty.
- There is not enough fresh air available in the home for combustion.
- The outside pipe sections are not insulated properly (double or triple wall required).
- The piping is not sealed and pulling in cool air to the chimney.
- The diameter of the chimney is too large.
Can I use a grate in my free standing, plate steel wood stove?
NO. The stove is designed so that the wood should burn directly on top of the fire bricks. Using a grate in these stoves will cause over-heating and damage to the firebox.
Can I vent my stove directly into my clay lined chimney?
Clay lined chimneys are very difficult to get warm and create a draft. When these chimneys are used there is usually a drafting problem associated with them because of how newer wood stoves are designed. To avoid this we recommend that you line the chimney with the same size pipe that comes from the stove. The round shape of the stove pipe also creates a better draft than a square shaped chimney.
Can I install a damper/draft regulator in my flue?
No. Free-standing, high efficiency stoves are design with an air intake damper. You will control the burn rate using the handle/slide attached to the stove. A manual damper is not recommended and a draft regulator is prohibited!
What is CREOSOTE?
Creosote is a tar like substance that can build up in a chimney. When wood or coal is burned slowly, it produces tar and other organic vapors which combine with expelled moisture to form creosote. The creosote vapors condense in the relatively cool chimney flue of a slow-burning fire. As a result, creosote residue accumulates on the flue lining. If ignited, this creosote creates an extremely hot fire which may ignite surrounding materials resulting in a building fire. The chimney connector and chimney should be inspected at least twice a month during the heating season to determine if a creosote buildup has occurred.
Tips for preventing creosote:
- Burn only seasoned wood that has dried for at least one year.
- Burn hardwood rather than soft wood.
- Do not attempt to burn (or mix in) green or wet wood.
- Do not attempt to extend the burn time by using wet wood. Not only does burning wet wood rapidly build up creosote, but it reduces the heat output by up to 25 percent.
- Burn the stove with the air inlet control wide open for 10-25 minutes every time fresh wood is loaded into the stove.
- Be sure that you have a sufficient draft.
How can I extend the life of my cast iron stove?
Never over fire the stove! If the stove is starting to lighten or discolor, you are burning it too hot. Also, it is imperative to have something in the bottom of the stove to protect it. This can be sand or firebrick.
How do I properly break in a cast iron stove?
To season the cast iron and paints it is imperative to build at least three small fires to help cure the paint. Allow the stove to cool between these small fires. This will ensure that the stove is ready to be used normally. There will be an odor and some smoke emitted while the stove is curing. It is best to build the first fire outdoors if possible.
How can I fill in the seams of my cast iron stove?
Any black stove cement available at a local hardware store can be used to fill in these seams.
What is my warranty?
All replacement parts are covered for 1 year from the date of purchase. The integrity of the firebox itself is covered for 3 years from the purchase date. Some dealers may sell extended warranties. You will need to contact your dealer for assistance if you have purchased one and are outside of the US Stove coverage time frame.