All of our products have a one year Warranty for parts. This warranty does not cover labor. Please call us at 616-396-1911 for any additional questions, to request parts, or make claims. Please note that our Warranty policy does not cover any merchandise that has been abused, neglected, installed improperly, or used under any circumstances other than their intended application.
Please call us at 616-396-1911 before returning any product and we will be happy to assist you. Customers may return all unused product to us for a full refund and will only pay for the return shipping. We do appreciate a call so we can be expecting your return. Our address for returns is:
Vogelzang International Corporation
Attn: Returns Department
The following return instructions apply to dealers only:
In the case of the damaged or unsellable merchandise, Vogelzang International Corporation requests that the Distributor/Retailer call for disposition of merchandise at 1-616-396-1911. At that time we will determine whether to send replacement parts, request the return of the merchandise, or request that the merchandise be field destroyed.
If the product does in fact need to be returned we will assign an RGA number and determine who will pay the freight charges. After the RGA number is assigned, please fax a list of the merchandise to be returned with the anticipated ship date and the RGA number to 616-396-1971. Send the product back to us using an approved freight carrier with a packing list enclosed.
Please note that Vogelzang International Corporation will NOT accept and returns without prior notification and the issuance of an RGA. Please call 616-396-1911 with any questions.
